Manager Front Office (гостиница)

Описание вакансии

компания "sunshine turon international ltd"

• participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• check that all front office employees report to work punctually and are well groomed before each of their shift
• conduct daily briefings and ensure that all pertinent information is well received by team members
• communicate all log entries by duty managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• ensure the efficient and effective operation of the front office and that departmental standards and procedures set out are strictly adhered to
• liaise with reservations department in a high house situation and recommend actions to be taken. check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• liaise with finance department to ensure that credit procedures are properly carried out
• analyze market trend, review rooming list and motivate front office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• makes courtesy calls to vips, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• handle all guest correspondences and ensure prompt follow-ups
• manage daily room inventory and coordinate with housekeeping to ensure requested rooms are cleaned according to arrival times
• maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• be well versed in hotel fire & life safety/emergency procedures
• attend all briefings, meetings and trainings as assigned by management
• report for duty on time wearing clean and complete uniform at all times
• maintain a high standard of personal appearance and hygiene at all times
• perform other reasonable duties assigned by the management of the hotel.

• strong leadership, interpersonal and training skills
• good communication and customer contact skills
• results and service oriented with an eye for details
• ability to multi-task, work well in stressful & high-pressure situations
• a team player & builder
• a motivator & self-starter
• well-presented and professionally groomed at all times
• minimum 3 years of relevant experience in a similar capacity
• excellent reading, writing and oral proficiency in english language
• ability to speak other languages and basic understanding
• good working knowledge of ms excel, word, & powerpoint

• attractive salary on time
• duty meals
• career growth

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